Frequently Asked Questions
Get answers to some of our most frequently asked questions.
- How much does it cost?
- I have 3 consultants who need to access SpaGuru from a single computer, how many licenses do I need to subscribe to?
- Can I buy the software outright?
- Do I need to be connected to the Internet in order to use SpaGuru?
- What are the system requirements for SpaGuru?
- How do updates to the product work?
- Can I access SpaGuru from home, or while I'm travelling?
- Can I offer real-time reservations on my website?
How much does it cost?
SpaGuru is based on a rental pricing model. This means no upfront costs are required for the software, instead you rent the software on a month-to-month basis. For 1 license you pay ZAR 500 Ex Vat per user, per month (approximately USD 60 per user per month). For more than 1 user we will put together a custom quotation. This cost includes all email and telephonic support as well as all upgrades and improvements to the product.
Can I buy the software outright?
No, we currently only work on a subscription based licensing model.
I have 3 consultants who need to access SpaGuru from a single computer, how many licenses do I need to subscribe to?
SpaGuru is charged per simultaneous user. This means you can install the software on as many computers as you like but if you only subscribe to 1 license then only one of those users will be able to log in at a given time. So in the above example you would pay for just 1 license.
Do I need to be connected to the Internet in order to use SpaGuru?
No, SpaGuru is installed on your local computer which means that even if your internet connection is down for any reason, you can still access all your data through SpaGuru. You do however require an Internet connection on initial setup to activate your license, and also to download periodic updates.
What are the system requirements for SpaGuru?
SpaGuru consists of a server application and a client application. The server is where all other client computers connect to in order to store and retrieve data. Server requirements:
- Windows XP Pro, Windows Vista Business or higher, Windows Server 2003 or later
- Intel Dual Core or similar processor
- 2GB of RAM or more
- 1Gb Disk Space
Client requirements:
- Windows XP Home or higher, Windows Vista Home or higher
- Intel Dual Core or similar processor
- 1GB of RAM or more
- 10Mb Disk Space
How do updates to the product work?
All updates and bug fixes to the product are included with your monthly subscription. Updates are deployed automatically from our central server, and each of your computers will automatically update itself as new releases become available.
Can I access SpaGuru from home, or while I'm travelling?
Yes. In order to do this one needs to setup a static ip address to whichever computer you've installed the SpaGuru server on. This is basically an internet address that allows you to find your server on the internet. SpaGuru can assist in the setup of this address. Once setup you can access SpaGuru as if you were sitting in the office.
Can I offer real-time reservations on my website?
Yes. As long as the computer you have installed SpaGuru on has access to the Internet, then we can setup your system to allow for real-time reservations. You have 2 options when offering real-time availability. Either you pay your web developer to directly integrate with the SpaGuru server application. Or, you use the free SpaGuru online availability web site. If you use the free option then you can redirect users from your web site directly to a page on www.spaguru.co.za that provides real-time reservations for your spa.
When an Internet booking is created it will automatically appear on your SpaGuru calendar and your reception will be notified via email of the new booking.